Shipping policy

Last updated: September 19, 2026

This Shipping Policy explains how orders placed with Veladi are prepared, dispatched and delivered. We have written it to be specific rather than reassuring, so you know exactly what to expect after you check out.

1. Where we ship

Veladi ships within the United States only. We do not currently deliver to international addresses, APO/FPO military addresses, or US territories outside the fifty states and the District of Columbia. If your shipping address falls outside our delivery area, your order cannot be fulfilled and will be refunded in full.

2. Shipping costs

Shipping is free on every order, with no minimum spend and no weight or size surcharges. The price shown at checkout is the total you pay. The only charge that can arise afterwards is a redelivery fee where a parcel is returned to us because the address supplied was incorrect — see Section 8.

3. Order processing time

Orders are prepared for dispatch within 1 to 3 business days. Business days are Monday through Friday and exclude weekends and public holidays.

Orders placed after 5:00 PM ET enter the queue on the following business day. An order placed at 6:00 PM ET on a Thursday, for example, begins processing on Friday.

4. Shipping time

Once your order leaves our facility, estimated transit time is 3 to 8 business days. Transit times are estimates provided by our carriers, not guarantees. Weather, carrier backlogs and regional delivery volumes can extend them.

5. Total delivery time

Total estimated time from purchase to delivery is 4 to 11 business days, covering both processing and transit.

6. Order tracking

When your order is dispatched you will receive a shipping confirmation email containing your tracking number. You can follow your parcel on our Track Your Order page.

Tracking numbers are issued at the moment of dispatch but can take up to 24 hours to become active in the carrier's system. If your number returns no results immediately after you receive the email, this is normal — check again the following day before contacting us.

7. Lost or damaged parcels

We pack carefully, but parcels occasionally arrive damaged or go missing in transit. Please follow the process below so we can resolve it quickly.

Damaged items. Contact us at support@veladi.com within 48 hours of delivery. Include your order number and clear photographs showing both the item and the packaging it arrived in. Photographic evidence is required — without it we cannot assess the damage or authorize a replacement or refund. Once we have reviewed the images we will arrange a replacement or a full refund at no cost to you.

Lost parcels. If your order has not arrived 14 business days after the order date — that is, three business days beyond the outer edge of our estimated delivery window — contact us at support@veladi.com. We will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement or issue a full refund, whichever you prefer, at no additional cost.

Split deliveries. Larger orders are sometimes dispatched in more than one parcel. If part of your order arrives and the rest has not, allow a further 1 to 3 business days for the remaining parcels. If they have not arrived by then, contact us.

8. Address accuracy

You are responsible for the accuracy of the shipping address entered at checkout. Veladi is not liable for orders delivered to an address supplied incorrectly. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery and confirm the redelivery charge before we send it again. This is a redelivery fee, not a shipping charge on your original order — delivery itself remains free.

Please check your address carefully before confirming your order. If you spot an error, email us at support@veladi.com immediately — we can correct the address only while the order is still being processed.

9. Contact us